Just Casino Help & FAQ — Canada

Verification is a standard requirement across online gambling platforms. Just may ask you to confirm your identity to ensure the account is genuinely yours, to comply with anti-money laundering obligations, and to protect you against unauthorized use of your account. It is not a reflection of any suspicion — it is a routine process that helps keep the platform secure and fair for everyone.

Verification typically involves confirming your identity, your place of residence, and in some cases your payment method. This usually means providing a government-issued photo ID and a recent document showing your current address — such as a utility statement or bank correspondence. Documents submitted through the Just account area should be legible, current, and clearly show your full name and address.

Before contacting support, it is worth confirming a few things: that you are entering the correct email address associated with your account, and that caps lock is not affecting your password entry. If you recently changed your password and cannot remember the updated version, use the password reset option on the login screen. You will receive an email with a link to create a new password. For guidance on access issues, the login and account access page covers common scenarios in more detail.

If you have lost access to the email address registered with Just, you will need to contact Just customer support directly. They will need to verify your identity before any changes can be made to the account. This is an important security step to prevent unauthorized access, so be prepared to provide information that matches your account details.

An account may be restricted temporarily for a number of reasons, including a security review, an incomplete verification process, or a suspected policy concern. In most cases, Just customer support can advise you on the current status and what steps, if any, are required from your side.

Personal details such as your name, address, or contact information can generally be updated from within the Just account area. However, because your account information must match the documents used for verification, some changes may trigger an additional identity check. If you are unable to update a particular field yourself, Just customer support can guide you through the process.

Just customer support is available through live chat and by email. When reaching out, provide as much context as possible — such as the nature of the issue, when it started, and any steps you have already tried. This helps the support team locate your account and respond efficiently.

Each person may hold only one account on the Just platform. Creating multiple accounts is not permitted and may result in account restrictions or the voiding of associated funds. If you believe a duplicate account exists under your details, contact Just customer support to have the matter investigated.

In most cases, deposits reflect in your balance promptly after the transaction is completed on your end. If yours has not appeared after a reasonable amount of time, first check whether the payment was confirmed by your bank or payment provider. If the funds have left your account but are not showing in the Just platform, contact Just customer support and provide any transaction reference you have received. Further context about how payments work is available on the payments page.

A declined payment can result from issues on the payment provider’s side, such as a temporary restriction, a failed authentication step, or a card limit being reached. It may also occur if the payment method or currency is not supported. In these cases, the funds are generally returned to the original source, though this may take some time depending on the provider. Just customer support can help clarify what happened if you are unsure of the cause.

Withdrawals may be subject to review before they are processed, particularly if your account has not yet been fully verified or if the request falls within a routine security check. If your withdrawal appears to be pending for longer than you expected, Just customer support can look into the status on your behalf. Note that Just maintains daily, weekly, and monthly withdrawal limits, which are outlined in the terms.

Contact Just customer support as soon as possible if you see any transaction you did not initiate. Prompt reporting allows the support team to investigate and, where necessary, take steps to secure your account. Do not wait to raise this kind of concern.

Occasional service interruptions can affect specific features — such as a game category, a section of your account area, or a payment option. This is usually temporary and often resolves without any action needed. If a feature remains unavailable for an extended period, Just customer support can confirm whether there is a known issue and when normal service is expected to resume.

Just is designed to work on mobile browsers without needing a separate app. If you are encountering display issues, slow loading, or features that are not responding correctly, try clearing your browser cache, switching to a different browser, or restarting your device. If problems continue, note the device model and browser version you are using — this will be helpful information for Just customer support.

Unexpected logouts can happen for several reasons: your session may have timed out after a period of inactivity, there may have been a browser or device issue, or in some cases a security measure may have triggered a logout. If you are able to log back in without any difficulty, no further action is typically needed. If you find that you cannot log back in, refer to the guidance in the account section above.